Shipping policy

SleepEZ Shipping Policy

We aim to deliver your SleepEZ products quickly and reliably.
If you need support with your order, we’re always here to help:

📩 support@sleepez.com.au

Most orders ship within 2–3 business days

Orders placed before 11:00 AM Sydney time often ship the same business day

Tracking is provided for all deliveries

Delivery estimates exclude weekends and public holidays

Some multi-item orders may ship separately

Please ensure your address is correct at checkout — once shipped, we cannot change it.
If a parcel becomes delayed or lost, we’ll assist in contacting the carrier.

🌍 Shipping by Region

🇦🇺 Australia

Shipped from our Sydney warehouse
Standard delivery: 2–8 business days
Express delivery: 1–4 business days
Free shipping available on qualifying orders at checkout
Orders before 12 PM Sydney have a strong chance of same-day dispatch

🇳🇿 New Zealand

Shipped from our Sydney warehouse
Delivery typically 4–12 business days
Shipping cost is calculated at checkout based on item size and weight

🇬🇧 United Kingdom

Shipped from our international fulfilment centres (location varies by item and availability)
Delivery generally 3–8 business days
Economy and Standard tracked services available
Free shipping once your order meets the required checkout minimum

🇺🇸 United States

Shipped from our international fulfilment centres closest to your delivery location
Shipping rates and delivery timeframes are shown at checkout

🇨🇦 Canada

Shipped from our international fulfilment centres depending on product location and stock
Delivery times and shipping charges are displayed at checkout

Delivery Instructions

You may provide delivery notes during checkout.
SleepEZ is not liable for:

Parcels lost or stolen after delivery
Delivery delays due to incorrect address information

But we will help you liaise with the carrier whenever possible

Damaged Deliveries

If your order arrives damaged:

1️⃣ Take photos of the packaging and product
2️⃣ Contact us right away at support@sleepez.com.au

We’ll guide you through the next steps and assist where possible.

Need Help?

We’re always here to support your sleep journey 💛
📩 support@sleepez.com.au