Refund policy
Ā
š Refund & Returns Policy
We want you to feel confident when shopping with SleepEZ. If something isnāt right, our support team is here to help.
Please refer to the appropriate section below based on your delivery country
Faulty or Defective Products ā All Countries
If you believe your product is faulty or defective, contact us with:
Your order number
Description of the issue
Photos or videos if available
We will review the issue under our warranty guidelines.
Most electronic products include a 1-year warranty.
If a fault is confirmed within the warranty period, we will provide a replacement or refund at no cost to you.
We will review the issue under our warranty guidelines.
Most electronic products include a 1-year warranty.
If a fault is confirmed within the warranty period, we will provide a free replacement or refund.
Change-of-Mind Returns ā All Countries (Aus/NZ/UK/USA/CA)
We offer a 30-day money-back guarantee on eligible items.
To qualify:
Item must be unused, unopened, and in original packaging
All accessories and manuals included
Return postage for change-of-mind returns is the customerās responsibility
Refunds apply to the product price only
(shipping costs are non-refundable)
Hygiene-Sensitive Product Exclusions ā All Countries
For health and safety reasons, we cannot accept returns once opened or seal broken on products designed for close contact with the:
skin ā¢ face ā¢ mouth ā¢ nose ā¢ ears, including:
Sleep masks
Earplugs
Mouth tape
Nasal strips
Other wearable hygiene products
If unopened and sealed, these items may still be eligible within the 30-day period.
Refund Processing ā All Countries
Refunds are issued to the original payment method
Processing time:Ā 5ā10 business days after item inspection
Tracked postage is recommended ā we cannot replace lost return parcels
š© For all return requests or questions:
support@sleepez.com.au